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Omega – Ending Isolation, Ending Loneliness

Aims to reduce social isolation and loneliness through befriending services, including the Chatterbox telephone befriending service, and the Letterbox pen pal befriending service.
  • Social Inclusion

A strategic partnership grant to Omega is helping support their work with core funding, enabling critical hires to help them expand their services, manage increased client numbers and ensure sustainability and growth.

The grant enabled Omega to run small innovative pilots exploring new ways of supporting their clients. For example Pupil Pals, in which primary school children create artwork for elderly clients including those in care homes, has been a huge success. A second pilot, of an in-person support programme, showed that the appetite for in-person support was lower than anticipated and as a result the team are now focusing exclusively on expanding remote befriending.

The support Omega provides is specialist and person-centred, as clients often need a little encouragement to accept help. On average, clients experience a 25% rise in their emotional wellbeing as a result of partaking in the Chatterbox programme.